Terms & Conditions

1. Agreement and eligibility

These Terms & Conditions (“Terms”) are a binding agreement between you and NorthWorx, operated by Ian Gladkowski in Pennsylvania, United States. They govern your access to northworxhq.com, app.northworxhq.com, and related services and communications (collectively, the “Services”).

By accessing or using the Services, creating an account, accepting a proposal, or authorizing work, you agree to these Terms. If you use the Services for a business or other organization, you represent that you have authority to bind it. You must be at least 18 years old and legally able to enter a contract. If you do not agree, do not use the Services.

2. Services

NorthWorx provides services that may include websites and landing pages, Google Business Profile and online-presence support, local search support, reputation management, CRM setup and administration, scheduling, email, telephone and SMS communications, AI-assisted automation, lead follow-up, social media support, reporting, business-process improvement, and related growth services.

The exact scope, deliverables, schedule, access, fees, and responsibilities for paid work will be described in a proposal, order, statement of work, or other written agreement (“Service Agreement”). If a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement.

3. Accounts and Google Sign-In

You must provide accurate account information, keep it current, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activities under your account unless caused by NorthWorx’s failure to use reasonable safeguards.

If you use Sign in with Google, you authorize Google and our portal infrastructure, which may include HighLevel/LeadConnector, to provide the authentication and basic account information needed to establish and secure your session. We do not receive your Google password. Your use of Google services remains subject to Google’s terms, and you may revoke access through your Google account settings.

4. Client responsibilities

You are responsible for:

• providing timely, complete, and accurate business facts, content, instructions, approvals, access, and feedback;
• having the rights and permissions needed for content, data, accounts, telephone numbers, mailing lists, reviews, trademarks, images, and other materials you provide;
• the legality, accuracy, and claims contained in approved or client-supplied materials;
• maintaining appropriate privacy notices, consent records, and compliance processes for your business and customers;
• reviewing deliverables and notifying us promptly of errors or requested changes; and
• maintaining your own records, backups, licenses, and third-party accounts unless a Service Agreement says otherwise.

NorthWorx may rely on information and approvals provided by you or an authorized representative.

5. Communications, calls, and SMS

You agree that we may contact you using the details you provide about inquiries, appointments, projects, support, accounts, billing, security, and other service-related matters. Where you provide legally sufficient marketing consent, we may also send promotional communications.

For text messages, consent to marketing is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel marketing texts and HELP for help, or contact ian@northworxhq.com or 570-828-9390. Carriers are not liable for delayed or undelivered messages. An opt-out does not prevent nonmarketing messages permitted by law, such as account, security, transaction, or support notices.

If we provide communications tools for your business, you are responsible for obtaining and documenting legally required consent, honoring opt-outs, using accurate sender identification, maintaining required disclosures, and complying with communications laws and carrier or platform rules.

6. Fees, billing, and taxes

Fees, deposits, recurring charges, payment dates, usage charges, and included work will be stated in the applicable Service Agreement or checkout. Unless otherwise stated, fees are in U.S. dollars. You authorize our payment processor to charge the payment method you provide for amounts due.

You are responsible for applicable sales, use, and similar taxes, excluding taxes based on NorthWorx’s net income. Overdue amounts may result in paused work, suspended access, reasonable collection costs, or late charges only when disclosed and permitted by law. Third-party platform, advertising, domain, messaging, telephone, email, software, and usage fees may be billed separately.

7. Cancellation and refunds

Cancellation, renewal, notice, and refund terms are governed by the applicable Service Agreement. Unless that agreement states otherwise, fees for completed work, reserved capacity, incurred costs, noncancelable third-party purchases, setup work, and the current billing period are nonrefundable to the extent permitted by law.

You remain responsible for amounts earned or committed before cancellation. We will provide any refund required by applicable law and will not use this section to limit a nonwaivable consumer right.

8. Scope, timing, changes, and approvals

Estimates and target dates depend on timely client access, content, decisions, feedback, third-party availability, and the agreed scope. Delays in those dependencies may change delivery dates or cost. Work outside the agreed scope requires written approval and may be priced separately.

You are responsible for reviewing drafts, configurations, automations, data mappings, and public materials before approval. NorthWorx may request written approval for launch, publishing, messaging, automation, advertising, account changes, or other material actions. Approval confirms that you have reviewed the item and authorize the stated action.

9. Third-party services

The Services may rely on or connect with third-party products, including Google, HighLevel/LeadConnector, website hosts, registrars, social networks, communications carriers, email providers, AI providers, payment processors, and client-selected tools. NorthWorx does not control their availability, security, pricing, policies, approval decisions, algorithms, or changes.

You agree to comply with applicable third-party terms. You are responsible for third-party charges and for keeping required accounts in good standing unless a Service Agreement says otherwise. We may recommend or help configure a third-party service, but that does not make us its owner, operator, or guarantor.

10. AI-assisted work and automation

NorthWorx may use artificial intelligence and automation to assist with research, organization, analysis, drafting, classification, workflow execution, and production. AI output can be incomplete, outdated, biased, or inaccurate and requires appropriate human review.

You remain responsible for final business decisions and for reviewing and approving public claims, customer communications, pricing, professional advice, regulated content, and material actions. Unless a Service Agreement expressly authorizes it, AI-assisted drafts will not replace your required approval. You must not use the Services to make solely automated decisions that unlawfully affect a person’s legal rights or access to essential services.

11. Results and no guarantees

Results depend on factors outside our control, including market conditions, competition, client response times, offer quality, budgets, customer behavior, platform changes, third-party systems, and the accuracy and completeness of client information. Case studies, estimates, forecasts, examples, and recommendations illustrate possibilities or past work and are not promises of future performance.

12. Acceptable use

You may not use the Services to:

• violate law, another person’s rights, platform rules, or industry requirements;
• send spam, unlawful calls or messages, deceptive content, or communications without required consent;
• upload malicious code, interfere with security, probe systems, or gain unauthorized access;
• impersonate others or provide false, defamatory, infringing, discriminatory, exploitative, or fraudulent content;
• collect or disclose sensitive or personal information without lawful authority and appropriate safeguards;
• resell, copy, reverse engineer, or misuse the Services except as permitted in writing; or
• use the Services to create unlawful high-impact automated decisions or to harm individuals or businesses.

13. Intellectual property

NorthWorx materials

NorthWorx and its licensors retain ownership of preexisting and general-purpose materials, methods, templates, software, systems, know-how, designs, processes, documentation, and improvements (“NorthWorx Materials”). Subject to full payment and the Service Agreement, we grant you a limited, nonexclusive license to use NorthWorx Materials embedded in a deliverable for your internal business purposes.

Client materials

You retain ownership of content, trademarks, data, and materials you provide. You grant NorthWorx a limited license to use them as needed to provide the Services, comply with instructions, and meet legal obligations.

Custom deliverables

Ownership of custom deliverables is defined in the Service Agreement. If it is not addressed there, ownership does not transfer until all related fees are paid, and third-party or NorthWorx Materials remain subject to their existing ownership and license terms.

14. Confidentiality and privacy

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people and providers who need it and are subject to appropriate obligations. Confidential information excludes information lawfully public, already known without restriction, independently developed, or rightfully received from another source.

A party may disclose confidential information when legally required after giving notice where permitted. Personal information is handled as described in our Privacy Policy and any applicable data-processing terms.

15. Feedback

If you voluntarily provide ideas or feedback about the Services, you grant NorthWorx a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as the source without permission.

16. Suspension and termination

We may suspend or terminate access when reasonably necessary for nonpayment, security risk, suspected unlawful or abusive activity, material breach, a third-party platform requirement, or protection of clients, users, or systems. When practical, we will provide notice and an opportunity to cure.

On termination, your right to use the Services ends, but terms concerning payment, ownership, confidentiality, disclaimers, liability, indemnification, disputes, and other provisions intended to survive will remain in effect. Data export, transition assistance, and deletion are subject to the Service Agreement, technical limitations, retention duties, and applicable law.

17. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” NorthWorx disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, completely secure, or compatible with every third-party system.

NorthWorx does not provide legal, tax, accounting, medical, financial, or other licensed professional advice. You should consult qualified professionals for those matters. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by law, neither NorthWorx nor its providers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, opportunities, or data; or costs of substitute services, arising from or related to the Services, even if advised of the possibility.

To the maximum extent permitted by law, NorthWorx’s total liability arising from a claim will not exceed the fees you paid to NorthWorx for the particular Service giving rise to the claim during the six months before the event. This limit does not apply to liability caused by NorthWorx’s gross negligence, willful misconduct, or fraud, or to liability that cannot legally be limited.

19. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless NorthWorx and its personnel from third-party claims, damages, losses, and reasonable costs arising from client materials, your products or services, your instructions or approvals, your misuse of the Services, or your violation of law, these Terms, third-party terms, or another person’s rights. We will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on NorthWorx without written consent.

20. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a formal claim, the parties agree to make a good-faith effort to resolve the issue by contacting each other and describing the requested resolution.

21. General terms

These Terms and any applicable Service Agreement are the entire agreement about their subject matter and replace prior discussions or understandings. A waiver must be in writing and applies only to the specific instance. If a provision is unenforceable, it will be modified to the minimum extent needed, and the remaining provisions stay effective.

You may not assign these Terms without our written consent, except with a permitted transfer of your entire business. NorthWorx may assign them in connection with a reorganization, sale, or transfer of the Services. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. Headings are for convenience only, and electronic notices and signatures may be used where permitted.

We may update these Terms by posting a revised version and changing the “Last updated” date. Material changes will apply prospectively, with additional notice when required. Continued use after the effective date of revised Terms means you accept them.

22. Contact us

Questions about these Terms may be sent to: